
GlensOutdoors
Is this your business?
missribble
False advertising for x-mas shipping
I placed an order on the Glensoutdoor.com website for a Blackhawk gift item for my son for Christmas. The item was advertised "in stock" and "usually ships within 3 - 5 business days". I placed the order on the 16th of December and selected the 4 - 5 day home delivery and upgraded the shipping to guarantee the item in time for Christmas. The item only cost $19.00 and I paid $11.42 to ship it. THE ITEM NEVER CAME. Two days after Christmas I called the company and she said that they just got a shipment in today from the Blackhawk distributor and that the item would ship out today, (Dec 27th). When I complained about the false advertising on the website the manager pointed out that the website says "USUALLY" ships in 3 - 5 days...meaning from the DISTRIBUTOR to the company, because they don't keep items from "Blackhawk" in stock - CONTRADICTING what it says on their website. The customer service department was VERY RUDE and condescending when I pointed out that their website said the item was "in stock" and that it was false advertising and curtly suggested that I just cancel the order if I don't want it anymore. I STRONGLY DISCOURAGE ANYONE FROM SHOPPING AT THIS WEBSITE!
Loss:
$11
2 comments
E-commerce Talks
Companies Similar to GlensOutdoors
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
GlensOutdoors
Thank you for sharing your story to warning others:)
I have shopped at Glensoutdoors.com and got my blackhawk serpa holster a couple of days after I order it. It's strange to hear that you had such an issue.